Poor customer service. Hire some employees and give them proper training.
Really not worth going into. I'll shop online.
I want everyone to know that Sears doesn't honor their extended warranty or do right by customers purchasing big ticket items. I have a brand new, top of the line treadmill that ran for 5 months. It broke and after 4 repairs that didn't work, I was told that despite the extended warranty i purchased, it needs to be on its own circuit so my only option is to "run in the dark with all the lights off" or call an electrician. They did NOT repair or replace the treadmill and honor the extended warranty. I have no idea what a separate circuit costs but I'm guessing it's not cheap. Have had other friends who purchased appliances say the same thing.
A lot of shelves are empty. The shoe section looked like a Ross store, with shoes thrown all over theplace.
There was nobody to help me in the small appliances section.
I don't have to wonder why Sears is going out of business. I've shopped with them for over 40 years; even got my first credit card through them. I have countless items that I have bought from Sears over the years and was planning another major purchase with them for a riding mower; I now vow to never go back. I had a return, items still sealed in package, easy to see nothing had been touched, original sales receipt and I just really wanted to do an exchange for something else as it was a duplicate gift (planning to spend a bit more for what I needed). I live out of the area from my local Sears and as it was a birthday gift I had bought I had shopped ahead of the event, so when I returned, it was outside of their very short 30 day return policy. I asked for a manager after receiving the disappointing news of their refusal to accommodate, as I figured it was just an exchange for different tools, no worries right? Guess again, the manager responded that since the tools were still new in their package, I could just keep them and give them away to someone else for a gift? Seriously, instead of doing the right thing, rising to the occasion to provide excellent customer service, proving loyal customer have value and do the easy exchange, he casually tells me I can take a flying leap and keep the $50 worth of tools I didn't need and spend even more money while I was there? The smarter idea is to never spend another single solitary dime on anything at Sears, for which I offered up to him and I left the store without buying the items I wanted in exchange, as if I can't buy tools elsewhere. Furthermore, Sears and the powers that can't run their stores effectively can take the flying leap off the nearest Sears store that closes its doors. It's not like their customers haven't shared everything that they are doing wrong, it's all over the internet and in fact it's hard to find a good review. I used to be melancholy over the loss of Sears, but since Sears chooses not to make changes to improve consumer confidence through their customer service, I join those who will help ensure their demise.
It's too bad the Lynnwood location closed, because this one is awful & the customer service is poop. I have problems at EVERY time I go here. Needless to say I will not be returning.
Sears is a US Department Store based in Everett, Washington. Sears is located at 1302 SE Everett Mall Way, Everett, WA 98208, USA.
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