Dealing with the staff, they are friendly...when you can actually get them to respond or answer the phone. I am an owner, and used this company for my management services. THEY NEVER CALL YOU BACK. You have to keep calling until you get Cynthia or Steve or Michelle on the phone. Don't bother leaving a message, it wont be returned. Questions, unless answered while they are on the phone, don't get answered. They say they will back to you, they wont. I pay for property management to make my life easier and save time, but then have to spend that time hounding them for information, responses to questions, etc. isn't saving me ANYTHING.
One of the worst property management to deal with. Nothing ever gets done!! Need to move ASAP.
If you are lucky enough to have decent tenants that never have any issues or maintenance requests and you need nothing beyond your check every month, then go with this company. If you would like communication about late payments, status updates on site visits, maintenance issues that have come up (like $200 on washer repairs when I could have replaced it for $400 and would have if given the option), etc. then use someone else.
The final straw for me was, I was contemplating selling or letting my brother move in. I had several people in my property area call them multiple times about renting my unit. Not only did they not return any of the calls they didn't tell me that I had a potential new renter.
They are nice friendly people, just really bad with basic follow through, delivering on what they promised, or managing property.
Very flexible in negotiating a cross country move. Cynthia is very helpful and will go the extra mile to meet your needs! By far the best property manager I have dealt with in the area.
As a tenant, Preferred Property Management has been very helpful and understanding. I made a mistake and went to their office in Everett, and they couldn't have been more professional and kind in resolving the issue. Thank you to everyone there.
My first walk through of my property revealed damage that wasn't charged back to the tenants above and beyond normal wear and tear and items left behind which I was assured was taken care. A call to Avery at the office about the issues...of course...never returned.
I don't care what anyone thinks. I can only speak for myself when it comes to Steve and Cynthia. They are two of the most remarkable people that I have ever met in my life. They believe in second chances. I went to this company with a idea and a dream and because of them taking time out from their business and just listening. They are responsible for help saving the lives of many. This has been a wonderful experience, because at one time I didn't believe that people like this existed. Thank you Preferred Property Management for being who you are.
Preferred Property Management Nw is a US Real Estate Agency based in Everett, Washington. Preferred Property Management Nw is located at 1912 Everett Ave, Everett, WA 98201, USA.
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