I don't usually have issues with the staff and am truly so happy that they opened a store closer to home. I did recently order an outfit for a special occasion and had it shipped to the store. The online ordering was a complete fail. The shirt had been in the store since Monday and I had not received a notification that it had been delivered. I went in on Wednesday, after I called and found out package was there, to pick it up to find out that my leggings had not been shipped with the shirt. After waiting a couple days I called back in to check and my leggings were still not there. Must say that I am extremely disappointed with this experience. I may need to take a time out from Torrid.
I came in here as a size 14-16 for the first time and was excited to get shopping. Unsure of where to start, I asked a sales associate for help on what the sizes meant. She looked me up and down and told me that Torrid was for bigger girls and that they wouldn't have my size. The website says sizes 10-30 so I have no idea what she was talking about? Regardless, it was embarrassing and I won't be back.
The staff are always very helpful. I just wish they had more of the adorable fandom stuff that is online...
Was delighted to see one open in Everett mall!! Staff was excellent, stock was Great and the store was huge! Keep up the good work!
Torrid is a US Shoe Store based in Everett, Washington. Torrid is located at 1402 SE Everett Mall Way Ste 175, Everett, WA 98208, USA.
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