Great selection and what I believe are reasonable prices. We searched all over the NW area and couldn't find what we were looking for (for what my boyfriend considered a reasonable price), so we ended up building our own bed frame/headboard, but the salesman here was really nice and not pushy. 4 stars because although there was nothing wrong with this place by any means, I don't remember there being anything in particular that made it stand out from the other furniture stores other than a very simple, basic layout without the home deco frills.
Needed a new bed for my daughter. They have a wide variety of furniture and very friendly staff. I have been here several times.
We purchased a Living Room set from these guys. They have a pretty decent selection with reasonable prices. We had an issue with our order being delayed, but our rep, Aaron, made it right and took care of us. We are very pleased with his service. Now my wife is happy and off my back......YES.
Very disappointed experience with this company. After a few hours after my furniture was delivered I realized that it is not a good quality and wrong color. I called immediately, same day and asked if I can exchange it. Found out that it is no way to exchange the furniture that been in your house for a 4-5 hours. This is a violation of byers rights!!! Sales people won't explain you return and exchange policy. It's a catch. Be aware!!!
Whoever my boyfriend and me spoke to told us our payments would go straight to the furniture we bought not towards the sales person. Only part of our payments like 30 percent were goin towards the furniture we bought. They wouldn't let us pay a big chunk of it before the 90 days unless we made all of the payment. They would only let us pay 2 payments in advance....when we had more money we could have paid towards our furniture. Then when I thought I was doing online payments none of it was going towards the furniture...also after the 90 days we are back to the original price we have to pay now...because they wouldn't accept our big chunk of money even though before a lady told us we could pay whatever amount we wanted if we came into the store. Not just advancement payments. So that was nice and they added interest before the 90 days when they said there wouldn't be any. So yup. I highly recommend not to go here.
Furniture Factory Direct is a US Furniture Store based in Everett, Washington. Furniture Factory Direct is located at 510 SW Everett Mall Way, Everett, WA 98204, USA.
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