Love being helped by Sherry. She is always sweet, polite, knowledgeable and very helpful. I don't like leaving bad reviews and giving less than fives stars for just one employee there. But I must say after countless times of rudeness and disrespect from the assistant manager Maria I must say something! I don't appreciate being talked to so rudely! This last visit to the store she proceeded to lecture me for not knowing if they have my name under my maiden or married name in their system. She's needs to work on how she speaks to customers. Unacceptable.
DIAMOND RING BEFORE GIVING RING
OF YELLOW GOLD ANTIQUE HEIRLOOM
SETTING AND DIAMOND RING AS WAS
On January 2nd, 2015 my wife and I took her appraised $8,500 heirloom antique diamond ring solitaire in a yellow gold setting into the KAY Jewelers at Everett Mall to simply have the band repaired. Long story short, on January 21st, Kay handed us back our diamond in a totally different, ugly contemporary ring setting of nickel alloy, not gold, worth a fraction of the value of the solid gold antique setting that we left with them. They made my wife sign for the ring before giving it back it to us. When we firs saw it, it looked like a totally different ring and we were mortified! Now, KAY will not give us our solid gold setting back with its enormous sentimental value to my wife: It was her mother's engagement ring, and that is all that my wife now has left of her. The people at Kay Jewelers are cold, heartless, lying criminals, to put it simply. They CLAIM that they gave us back the ring and setting that we took in to them. Three Kay employees now tell us that Kay merely coated our gold setting with silver-colored rhodium and that our gold ring merely sits below the silver colored coating. This is utterly a fraudulent, criminal lie!! This is nothing less than conspiracy to commit felony grand theft by fraud, a Class A felony. Beware of the many criminals at Kay at Everett Mall that you will be dealing with if you do business with them!!
DECREASED DOLLAR VALUE OF RING………… -$3,200
Our dollar loss due to Kay’s criminal theft of our solid gold antique setting is as follows:
COST OF RING REPAIRS PAID FOR BUT
bunk as joolz
TO KAY JEWELERS FOR REPAIRS……………….. $8,500
I would give them no stars if I could horrible customer service and don't back there products my sister got a mother's day ring the ring started to bend for no reason took it in to be fixed not even a year later cost $25 to fix then to buy it if it wasn't sentimental I would not have had it fixed
OF USED, DAMAGED, NICKEL ALLOY
NOT PROVIDED BY KAY JEWELERS…………….. -$400
SAME GEMOLOGIST’S APPRAISAL VALUE
RETURNED TO CUSTOMER BY KAY…………...... $5,300
The Everett Mall Location did not have any settings where you can put your own stone in. But they had lots of books that you could order from. If you can imagine a stone I the middle from a flat picture, good for you. Not great for me.
LICENSED GEMOLOGIST’S APPRAISAL VALUE
TOTAL $ THEFT LOSS TO CUSTOMER……......… -$3,600
Kay Jewelers is a US Jewelry Store based in Everett, Washington. Kay Jewelers is located at 1402 SE Everett Mall Way, Space 184, Everett, WA 98208, USA.
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