We don't have them as our regular vet but they are open 24 hours and more then once we have had to go there in an emergency. Our regular vet is an hour away so from time to time we have just brought them for urgent things. We had to have one of our dogs euthanized and they handled it very kindly. One of our dogs was diagnosed with Insipidus Diabetes and has to be on meds and they have helped us with that. The vets are great about calling and discussing test results with you. All in all we have had nothing but good results with them. We have considered making them our regular vet.
I had to take my fur baby max in for an injury. Everyone was very kind and attentive. They seemed to be as concerned for him as I was. Very nice people.
Going over the situation and her response, I tried to make an excuse for her. Maybe she had a bad day. But anyone with customer service experience knows to just apologize profusely for the error – that’s all we need as we grieve. My best friend sat on a shelf by herself waiting for me to pick her up. And it certainly sounds like nobody cared – Not the flippant purple scrubs employee, the MIA employee that was supposed to call me, nor the woman that appeared to be the Office Manager. How can I take a pet there in the future if I don’t think they really care? It’s a terrible image for a business that should be in the business of caring.
As can be imagined, losing your best friend of 12 years, not matter how old, is devastating. Our home was empty. It was quiet. We were waiting to have her back somewhat in our presence as soon as possible. But there was no call. I finally called them on Thursday afternoon, July 20th. The girl that answered the phone let me know that Savannah had been there since Monday, and she responded “I don’t know why someone didn’t call [me].” I advised I would be there in a few hours to pick to her up.
I just can’t imagine someone acting like this in a 24-Hour emergency veterinary hospital. Not only with me, but potentially several other customers awaiting their pets ashes? I would think (no facts to back this up) that at least 25% of pets taken to an emergency hospital don’t make it back home. I’m sure each trained veterinarian is excellent at their job and does whatever they can to save each animal. But what about the animals that aren’t saved? Or the people in the waiting room awaiting word on their family member? Is this how they are treated? Like their pet – that we are all spending A LOT of money on - aren’t really worth their care. I would never subject anyone going through the anguish I did with the flippancy that I experienced.
In the big picture, this small to the average person, but to me, it’s an indicator of a much bigger problem. Lack of caring in situations such as this does not provide me with any trust in this business. And they will no longer have mine or that of my friends.
I have waited 6 days to provide this review to wait and ensure I felt the same as I did the day I walked out of Diamond Veterinary Hospital. It’s unfortunate that I do continue to feel strongly. My 12 Year old Saint Bernard Savannah passed away in her sleep on Saturday, July 8th. As my Vet’s office was closed for the weekend, we took her to Diamond. They provided pricing for her to be privately cremated ($276), and they advised it would be “7-10 Business days” and they would call us as soon as the ashes had arrived.
Please, do not let these people talk you into cutting your furry friends life short when it doesn't have to be.
Please, save yourself and your pet, and do not EVER let these people treat, or perform any routine examinations on your beloved animals. Before my mini Aussie puppy received all of his parvo vaccinations, he unfortunately contracted the virus and got very sick very quickly. I made the mistake of taking him to Diamon Veterinary Clinic, where he tested positive for the virus, and the vet tech that performed the fecal test was nothing short of cold, cruel, short, and lacked any advice aside from euthanasia. She told me he had only a 20% chance of surviving even IF I chose to admit him for $1000 a day (and said it may take WEEKS!) But she didn't give him any medications, she didn't give him any IV antibiotics, fluids, anti-nausea...she did nothing. She recommended nothing. She went so far as to make me feel guilty for choosing to take my dog home with me instead of leaving him there to be put to sleep! I was devastated, I took my puppy to Value Vet, and I believe the staff there saved my little guys life, and I'm happy to say he's alive and well today. No thanks to the awful vet tech (blonde, early twenties, mean as they come) that I had he misfortune of meeting that night. I didn't even get to see or speak to an actual veterinarian either, which I found pretty sad, considering how much more they charged me than Value Vet charged me for going above and beyond the call of duty.
Ok I want her after my baby got attacked by a pitbull my girl needed emergence surgery on her eye this vet told me my girl will need to have her eye removed and the bill would be over $1197.34 and that was only choice I did not have it and they did not care and would not help my dog but and charged me $127.66 for nothing the so I want to my girls vet in north Seattle and he checked my girl told me yes she dose need surgery but he thinks he can save her eye and the cost would only be $618.50 I asked my vet why the price was 50 percent less then last vet he took a look at the things the vet was charging me and told me not only was he charging me there were things he was charging me 2x for stuff just used other name for it this vet is a scam don't every go there they charge also for stuff that should be included in the surgery but the charge for it scam scam they don't care about your animal they just use your sadness to cash in worst people IV ever meet!!!!!!!!
I arrived and a young girl in purple scrubs assisted me. I said, “Do you know why I wasn’t called when she came in? She just shrugged her shoulders, and went and got the box, and said “Here you go.” I said, “I’ve got to say, this is very disappointing that I wasn’t called when she came in. We paid almost $300 to have her privately cremated.” I had tears in my eyes as I said this just thinking about it. She said, rather flippantly, “Well, it’s a good thing you called. It looks like the person assigned to that got sidetracked and never finished the list.” I responded with “It doesn’t seem like you are very sorry, or apologetic. This is my family.” Her response was to shrug her shoulders, wrinkle up her nose, roll her eyes, and say, “I’m sorry?” What appeared to be an office manager looked on from another opening, but she said nothing, and only looked up towards the ceiling. I was shocked at the callousness of the employee and her treatment considering the circumstances and the environment.
Diamond Veterinary Hospital is a US Veterinary Care based in Everett, Washington. Diamond Veterinary Hospital is located at 3625 Rucker Ave, Everett, WA 98201, USA.
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